Terms & Conditions
✦ Terms & Conditions ✦
Welcome to Floranile. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General
This website is owned and operated by Floranile. Throughout the site, the terms “we”, “us” and “our” refer to Floranile.
By using our website, browsing our products, or placing an order, you agree to follow these Terms & Conditions.
2. Product Information
We make every effort to display product details, descriptions, images, prices, and availability as accurately as possible.
However, slight differences may occur due to screen settings, lighting, packaging updates, or natural variations in handmade and fragrance-based products.
3. Orders & Payments
Once you place an order on our website, you are responsible for ensuring that all details entered are correct, including your name, phone number, email address, shipping address, and product selection.
Payments must be completed through the available payment methods shown at checkout. Orders will be processed only after successful payment confirmation or COD confirmation, wherever applicable.
4. Pricing & Availability
All prices listed on our website are subject to change without prior notice.
We reserve the right to modify, discontinue, or limit the availability of any product at any time. In case a product becomes unavailable after your order is placed, we will contact you for a suitable solution.
5. Shipping & Delivery
We aim to dispatch orders within the estimated timeline mentioned on our website. Delivery timelines may vary depending on your location, courier partner, weather conditions, public holidays, or unforeseen delays.
Floranile is not responsible for delays caused by courier services or incorrect shipping details provided by the customer.
6. Returns, Replacements & Refunds
Returns, replacements, and refunds are handled as per our Return & Refund Policy.
Please review the policy carefully before placing an order. Any issue related to damaged, defective, leaking, incorrect, or missing products must be reported within the eligible time period mentioned in our policy.
7. Cancellations
Please review your order carefully before placing it.
Once an order is placed, cancellations are not possible. For any changes before dispatch, please contact us immediately at care@floranile.com or WhatsApp us on 8448048557 with your order details.
8. Use of Website
You agree not to misuse our website, attempt unauthorized access, upload harmful content, copy our content without permission, or use our website for any unlawful purpose.
All website content, including images, text, graphics, product descriptions, branding, and design elements, belongs to Floranile and should not be copied or used without written permission.
9. Personal Information
Your personal information is handled according to our Privacy Policy. By using our website, you agree to the collection and use of your information as described in our Privacy Policy.
10. Limitation of Liability
Floranile is not liable for any indirect, incidental, or consequential loss arising from the use of our website, products, delayed delivery, or inability to access our services.
Our liability, if any, shall be limited to the value of the product purchased by the customer.
11. Changes to Terms
We may update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and continued use of our website means you accept the updated terms.
12. Contact Us
For any questions related to these Terms & Conditions, please contact us at:
Email: care@floranile.com
WhatsApp: 8448048557